The NaviNet Provider Office Functionality Module enables health plans to concentrate on their core competencies while delivering a more efficient communication vehicle to participating providers. The NaviNet Provider Office Functionality Module encompasses comprehensive administration of end-user requirements, such as user name and password maintenance, and offers a variety of support and training programs designed to maximize usage of the NaviNet solution. Providers take advantage of the NaviNet Provider Office Functionality Module to manage and make the most out of their NaviNet experience, such as taking advantage of innovative online training programs and NaviNet's comprehensive reporting capabilities.

Success:

• More than 475,000 provider subscribers use NaviNet to process more real-time non-claim transactions than any other vendor in our space.
• Providers using NaviNet have access to usage by staff member to better understand how NaviNet is integrated with workflow.
• Providers and staff participate in an interactive environment to exchange important messages electronically.
• In a recent survey of providers using NaviNet:

  85% of respondents strongly agreed or agreed that NaviNet has improved efficiency in their office.

  Nearly 70% of respondents indicated that the amount of paperwork in their office has been reduced. Further, of those 70%, more than 25% indicated a reduction of paperwork by more than half.

  86% of respondents indicated that the amount of telephone calls made to health plans has been reduced. Further, of those 86%, approximately 42% indicated a reduction of telephone calls made to health plans by more than half.

• End-users take advantage of innovative online training programs, which include both pre-recorded classes and live, interactive sessions.